FREQUENTLY ASKED QUESTIONS
All orders from Softglass arrive in unbranded plain packaging. No one will be able to tell what’s inside.
Yes, we ship internationally.
Softglass is based in New Jersey and products purchased from this website will also ship from New Jersey.
All orders are shipped within 1 business day.
Yes, silicone is safe to smoke through. Food grade silicone is typically heat resistant up to 650 degrees Fahrenheit. It does not off-gas, even after brief accidental exposure to heat and direct flames. We do not recommend using our products with torch style lighters.
We accept Visa, Mastercard and American Express.
Send us an e-mail at firstname.lastname@example.org. We’ll respond as soon as we can. We apologize in advance if it takes us a few days.
Please refer to the product page on this website for details on how to properly use the product. 99% of the time, it’s a simple fix.
If you’re still having issues, send us an email at email@example.com.
We offer free shipping on all US orders.
All orders will be shipped within 1 business day.
Softglass fulfills and ships orders domestically and internationally.
All orders will be shipping via USPS and Fedex (your choice).
All overnight orders will be shipped via FedEx.
OVERNIGHT ORDERS ONLY AVAILABLE IN THE CONTINENTAL UNITED STATES.
PLEASE NOTE: Softglass is not responsible for lost or stolen packages.
Unused products can be returned within 30 days of original purchase.
Please email firstname.lastname@example.org to get the process started.
Any defective items please see Warranty Policy.
If there are any issues with your purchase, we’re happy to offer a free replacement for any defective products.
Please allow up to 7 business days once the return is received for your refund to process.
All Softglass items not purchased from Softglass must be returned to original purchase location.
PLEASE NOTE: Softglass is not responsible for lost or stolen packages. Proof of purchase is required.
Within 1 year of purchase, free replacement of any defective or damaged silicone parts, proof of purchase required.
When filing a warranty claim, photos of damaged products and proof of purchase are required. Please allow 7-10 business days for all warranty claims to be processed.
Shipping and handling fees may apply.